Newable Lending for Growth is committed to delivering a professional, high-quality service to all customers. However, there may be occasions when you feel the level of service you receive has fallen below your expectations. Newable values the views of its clients and we are always pleased to receive feedback and hear your thoughts.

If you feel in any way dissatisfied with the service, you have received please do raise it with us. If that does happen, we’d like to hear from you so that we can try to put things right.

How to complain:

You are able to make a complaint through your normal Newable Lending for Growth contact just by speaking to them and explaining the situation. That person will take the details of the issue you have encountered and we will begin to deal with your complaint.

If you do not have a contact at Newable already then please contact +44 (0)333 005 0459

If you prefer, you can provide us with details of your complaint by letter or e-mail instead.

Email: success@app.newable.com

By post:

Newable Lending for Growth
140 Aldersgate Street
Barbican
London, EC1A 4HY

Please include the following information so that we can start investigating your complaint as promptly as possible:

  • Your name (as it appears on our systems) and details of how we may best contact you
  • What your complaint is about
  • A description of what happened, and when
  • Any losses you believe you may have suffered
  • What you think we could do to put things right

When we receive your complaint, we will begin our investigation immediately.

What you can expect from us:

We will immediately carry out an independent investigation of your complaint and will provide a written response.

If we cannot resolve your complaint within 3 business days, we will refer your complaint to our principal firm, Resolution Compliance Limited, to complete and communicate the outcome of the investigation to you.

If we are unable to resolve your complaint to your satisfaction and you are an eligible complainant as defined by the Financial Conduct Authority, you will have recourse to the Financial Ombudsman Service.

A record of your complaint will be retained for quality control and reporting purposes so that you are aware of all your options.

You can find out more about the Financial Ombudsman Service by visiting: www.financial-ombudsman.org.uk

You can contact the Financial Ombudsman Service by

Phone:

020 7964 1000 (switchboard)
+44 20 7964 1000 (for calls from outside the UK)
020 7964 1001 (main fax)
0800 023 4 567 - Calls to this number are now free on mobile phones and landlines
0300 123 9 123 - Calls to this number cost no more than calls to 01 and 02 numbers

Email: complaint.info@financial-ombudsman.org.uk

or in writing at:

The Financial Ombudsman Service South Quay Plaza 183 Marsh Wall LONDON E14 9SR

Get in touch with our team